Politique de confidentialité
Dernière mise à jour 1 septembre 2026 · S'applique au site CmX, à l'app Voyageur et à l'app Agence au Global.
1. Who we are
This Policy explains how CmX collects, uses and protects personal data when you use the CmX website, Passenger app or Agency app. The data controller is the CmX entity operating in your country, whose contact details appear on the Contact page.
2. Data we collect
Account data: name, phone number, email and password. Booking data: routes, seats, parcel details, payment references and travel history. Device and usage data: device type, app version, IP address and in-app actions. Location data: when you allow it, to show nearby agencies, track trips and parcels and match taxi or bike rides. Documents: for agencies, drivers and riders, licences and identity documents required for verification.
3. How we use data
To create and manage your account, process bookings and payments, issue QR tickets, track trips and parcels, verify partners, prevent fraud, provide support, send service notifications and, with your consent, marketing messages. We also use aggregated data to improve routes, pricing and app performance.
4. Sharing
We share the data needed to deliver a service with the agency, driver or rider handling your booking (for example your name, seat and pickup point). We use payment providers, mobile money operators, cloud hosting and analytics providers under contracts that restrict their use of your data. We disclose data to authorities when required by law.
5. Retention
Account data is kept while your account is active and for up to 5 years after closure to meet legal, tax and dispute obligations. Location data is kept for 90 days unless linked to an open dispute. You can request earlier deletion where the law allows.
6. Your rights
You may access, correct, download or delete your personal data, object to marketing and withdraw consent at any time from the app settings or by contacting us. We answer requests within 30 days. You may also lodge a complaint with the data protection authority in your country.
7. Security
Data is encrypted in transit and at rest, access is limited to staff who need it, and payments are handled by certified providers. No system is fully secure; tell us immediately if you suspect unauthorised access to your account.
8. Children
The Platform is not directed at children under 18. Tickets for minors must be booked by an adult, and we do not knowingly collect data from children without parental consent.
9. Changes
We may update this Policy. The date at the top shows the latest version; significant changes will be announced in the app.